Privacy Policy

Last updated: January 2026

1. Introduction

Terrum ("we," "us," "our," or "Company") operates the website located at terrum.info. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website.

We are committed to protecting your privacy and ensuring you have a positive experience on our site. Please read this Privacy Policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

When you contact us through our contact form, you may provide:

Your name
Your email address
Your message content
Any other information you choose to provide

2.2 Information Collected Automatically

When you visit our website, we may automatically collect certain technical information:

Internet Protocol (IP) address
Browser type and version
Operating system
Pages visited and time spent on pages
Referring website or source
Device information

2.3 Cookies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. For detailed information about our cookie usage, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer support
To improve our website functionality and user experience
To monitor website performance and analytics
To comply with legal obligations
To prevent fraud and ensure security
To send you service-related announcements (if you opt-in)

4. Legal Basis for Processing

Under German and EU law (GDPR), we process personal data on the following legal bases:

Consent: When you explicitly consent to data processing (e.g., submitting contact forms)
Contract: When processing is necessary to fulfill our obligations to you
Legal Obligation: When required by applicable law or regulation
Legitimate Interest: When processing is in our or your vital interest

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact information submitted through our contact form will be retained for up to 12 months unless you request deletion.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

With service providers who assist us in operating our website and conducting our business
When required by law or court order
In connection with a merger, acquisition, or sale of assets
To protect our rights, privacy, safety, or property

7. Your Rights

Under German and EU data protection laws (GDPR), you have the following rights:

Right of Access: You can request a copy of your personal data
Right of Rectification: You can correct inaccurate or incomplete data
Right to Erasure: You can request deletion of your data ("right to be forgotten")
Right to Restrict Processing: You can limit how we process your data
Right to Data Portability: You can receive your data in a portable format
Right to Object: You can object to certain types of processing

To exercise any of these rights, please contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of internet transmission is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites before providing personal information.

10. International Data Transfers

Your information is primarily stored and processed in Germany within the European Union. If data is transferred internationally, we ensure appropriate safeguards are in place as required by GDPR.

11. Children's Privacy

Our website is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will promptly delete such information and take appropriate measures.

12. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective immediately upon posting the revised policy to our website. Your continued use of our site following the posting of revised terms means you accept and agree to the changes.

13. Contact Information

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Terrum
Kurfürstendamm 45
10719 Berlin, Germany
Phone: +49 30 7392 6485
Email: [email protected]

14. Data Protection Officer

For data protection inquiries under German law, you may also contact our designated data protection contact at [email protected].

15. Right to Lodge a Complaint

You have the right to lodge a complaint with the competent data protection authority in your jurisdiction if you believe your privacy rights have been violated. In Germany, this would be the relevant state data protection authority (Datenschutzbehörde).